Unfortunately these have to be quite long and detailed, but we hope they explain everything nice and clearly . . . if they do not, or if you have any comments or further queries, do let us know!
Our Guarantee to You
All products are supplied with a complete and unconditional guarantee for the first 14 days after you receive them, but, to give you even more assurance, thereafter we are delighted to provide you with the 'Our 12 month Guarantee' on all hardy plants which means just that!
"If at any time any hardy tree, shrub, plant or bulb you buy from PlantStore does not thrive, let us know and we will send you a direct replacement product FREE OF CHARGE, without question - all we ask is that you return the item to us for our horticultural experts to inspect and pay for the Postage, Packing and Insurance for the item."*
*If the product you ordered is no longer available, we will happily replace it with an item of equivalent value.
Delivery Charges Fully Explained and Demystified
Here at PlantStore we want our charges to be fair. Therefore, you will normally only ever pay one delivery charge however large your order.
We carefully calculate shipping charges for every item based on our actual costs, so if you order 2 or more different items, you will pay just the one charge which relates to the largest item in your basket - the smaller ones will therefore typically travel for free! Also, if you order 2 or more of the same item, you will also only pay one delivery charge!
There are a very small number of unavoidable exceptions to this:
If you live in the Highlands or Islands of Scotland, on the Isle of Man, Isle of Wight or in the Channel Islands – unfortunately we cannot ship to these addresses. We are also unable to delivery to PO boxes and BFPO addresses.
We will always endeavour to send your goods to you promptly and usually well within 14 days of ordering, unless otherwise stated. In instances where we take orders for delivery within a pre-published delivery window, we will publish the expected delivery time in our printed catalogues and leaflets or on our web site. This information will be noted alongside each item. If anything changes due to unexpected seasonal factors we will try to let you know. If we have an email address for you, it is easier and quicker for us to do this so we would be grateful if you could confirm yours if you have one.
Paying For Your Goods
Our secure and legally compliant payment system will allow you to pay for your goods in a number of ways - we accept payment for online orders by most major credit and debit cards such as Visa (including Visa Electron), MasterCard, Maestro and Delta.
Product Details & Substitutes
Any information we publish electronically or via printed materials is always intended to be as accurate as possible. However, in some cases approximate dimensions or capacities may have to be given. In many cases we are selling natural, living items and therefore the exact size will understandably vary a little. On rare occasions we may have to substitute a very similar item for something you have ordered. We will always do this with care and ensure the replacement is appropriate. If you find a substitute we send you unacceptable, please let us know.
Trade / Wholesale Orders
Whilst we are more than happy to take orders from everyone, we cannot guarantee to make any special arrangements for orders made on behalf of any commercial enterprise in order to meet certain deadlines, or deviate from our standard delivery procedures. Whilst we will obviously make every reasonable effort to accommodate customer requests, and we always endeavour to ensure deliveries are delivered promptly, our couriers cannot provide a specifically timed delivery or guarantee delivery for a specific day.
Any orders placed by or on behalf of a commercial enterprise will always be treated in the same way as any other order and subject to our standard prices and delivery promise. All orders are subject to our standard Terms & Conditions and we will always abide by the Consumer Rights Act 2015. PlantStore cannot accept any liability in addition to that which customers are entitled to under the terms of these. In such cases where a refund is provided, our liability is strictly limited to the value of the order including the cost of the product and the associated delivery charge.
A detailed confirmation of the specification of the product will be provided to customers prior to confirmation of their order, in addition to full details regarding charging and shipping of the order.
Such orders will only be taken on a sold as seen basis and full payment must be received prior to shipment.
All rights, including copyright, in the content of the web site are owned or controlled by PlantStore. In accessing any of this web site, you agree that you may only download any content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium) transmit, show or play in public, adapt or change in any way the content of the web pages for any other purpose without the prior written permission of PlantStore.
How to Contact Us
We will always deal with your question or query as quickly as possible - normally always within 48 hours of receipt Monday-Friday.
Please email us at firstname.lastname@example.org
Write to us PlantStore, Vange Wharf, Vange, SS.
Whenever you contact us about your order, please confirm your name, address, email and order number as this will allow us to deal with your query most quickly.
If you need to cancel an order please contact us as soon as you can. If your order is for non-perishable goods, you have the right to cancel your order up to 14 calendar days after receipt of it. It is your responsibility to take reasonable care of the goods whilst in your possession and they must be returned to us in saleable condition, promptly, at your costs. Your statutory rights are unaffected by any of these business terms.
Our main phone number is charged at 5p/min plus your network provider's access charge.
Your Privacy and Data - please follow this link to the section covering this topic.
Who we are
Licensee: PlantStore,Vange Wharf, Vange, SS16 4SW
Please note we are not an open nursery or garden centre and are not open to the public.
Offer Codes & Discounts
We often run special promotions through a variety of media. In such cases, the prices quoted are only available with the application of an offer code, which is quoted in the promotional material. Some of these are applied automatically, such as when you click through from one of our email newsletters, or go to a direct link quoted in an advert. Others should be applied by entering the code you have into the "Do you have an offer code?" box as you checkout, or by quoting it as you order by phone.
Strictly, only one offer code can be applied to your order, otherwise it would be possible to "stack" discount codes up together and we'd often end up losing money!
Please ensure that you have the correct offer code applied when you checkout as, once your order has been dispatched, we may not be able to honour some offers should you use the wrong code. Should you wish to purchase various discounted items from different promotions together, you will need to check out for these and pay shipping for each one individually.